Disney Cruise Line Flexible Refund Policy

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Disney has once again updated it’s flexible refund policy to help and encourage guests to have confidence in booking with Disney Cruise Lines.

Disney Cruise Line Temporary Final Payment Extension and Cancellation Policy Update

Beginning today, Sept. 25, 2020, a temporary final payment extension was added to Disney Cruise Line sailings through March 31, 2021. 

In addtion, we are temporarily relaxing our cruise cancellation fee schedule for sailings through March 31, 2021.

A SeaMail about this will be going out today. Below is a sample of the message being sent.


SAMPLE GUEST EMAIL

Dear [Guest Name],

All of us at Disney Cruise Line continue to think of you and your family. We realize these are uncertain times for many of our Guests, and want to let you know we’ve temporarily modified our final payment and cancellation policies to provide you with greater flexibility. 

For sailings through March 31, 2021, we are temporarily extending final payment until 60 days prior to sailing for Guests booked in unrestricted stateroom categories. This means that those Guests who have not yet reached their final payment due date can wait until up to 60 days prior to sailing to pay for their cruise vacation. Onboard cruise activities can be scheduled within your Castaway Club booking window once final payment is received.

In addition, we are temporarily relaxing our cruise cancellation fee schedule for sailings through March 31, 2021, as described below.

Cruises 1 to 5 Nights (Excluding Suites and Concierge Staterooms)

Days Prior to Vacation Commencement Date                Fee Amount

60 days or more                                                            No fee

59 – 45 days                                                                 Deposit per Guest

44 – 30 days                                                                 50% of vacation price per Guest

29 – 15 days                                                                 75% of vacation price per Guest

14 days or less                                                              100% of vacation price per Guest

Cruises 6 Nights or More (Excluding Suites and Concierge Staterooms)

Days Prior to Vacation Commencement Date                Fee Amount

60 days or more                                                            No fee

59 – 56 days                                                                 Deposit per Guest

55 – 30 days                                                                 50% of vacation price per Guest

29 – 15 days                                                                 75% of vacation price per Guest

14 days or less                                                              100% of vacation price per Guest

Suites and Concierge Staterooms

Days Prior to Vacation Commencement Date                Fee Amount

60 days or more                                                            Deposit per Guest

59 – 56 days                                                                 50% of vacation price per Guest

55 – 30 days                                                                 75% of vacation price per Guest

29 days or less                                                              100% of vacation price per Guest


Categories with Restrictions

Reservations for Inside, Outside or Verandah Categories with Restrictions remain nonrefundable and nontransferable.

These temporary changes are in addition to our Cruise Date Flexibility Option that already allows Guests the flexibility to change their sail date up to 15 days prior to departure for any cruise booked by October 31, 2020 for scheduled sailings on or before May 31, 2021. Additional details on the Cruise Date Flexibility Option can be found on our website at DisneyCruise.com.

We look forward to welcoming you aboard for your sailing and hope that this added flexibility is helpful.

Sincerely,

The Cast & Crew

Disneycruiseflexiblecancellation

If You Book A Guaranteed Inside, Outside or Verandah Stateroom

You need to be aware that this flexible cancellation policy does not apply to you if you have booked a Guaranteed Stateroom. The usual cancellation policies will apply.

Concierge Staterooms

Also note that if you have booked a Concierge Stateroom the Flexible Cancellation Policy is different. Once you have paid your Concierge Stateroom deposit it is not refundable.

These are the cancellation fees for Concierge Guests.

Days Prior to Vacation Commencement Date                Fee Amount

60 days or more                                                            Deposit per Guest

59 – 56 days                                                                 50% of vacation price per Guest

55 – 30 days                                                                 75% of vacation price per Guest

29 days or less                                                              100% of vacation price per Guest

Which Disney Cruises are Canceled?

You can see a Complete List of Disney Cruise Cancellations. This is updated as soon as we hear from Disney Cruise Lines.


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